#ATAGTR2023 Speaker
Welcome to the 8th Edition of the Global Testing Retreat 2023!
About Speaker
Harpreet Kaur Kahai has got around 17 years of experience into Performance Testing. Currently working as Performance Test Architect in PTCoE with Capgemini Services Technology India Limited. She has worked with many performance testing like JMeter, Loadrunner, WAPT,Webload,VSTS Ultimate, Neoload,RPT etc. and APM tools like New Relic, App Dynamics, Grafana, Azure AppInsights etc. providing end to end performance testing solutions. She holds experience with Performance Testing of Big Data Application, Web Applications, SAP, Service Now, Mobile Application, API and Voice Calls
In her career, she developed and implemented performance testing framework for accelerating testing and also contributed in writing whitepaper as part of TCOE initiatives.
Harpreet has received many appreciations for her contribution as trainer and mentor for Agile Testing, Performance Testing and grooming new joiners of company. Winner of various competitions within and outside organization.
Harpreet holds Bachelor degree in Engineering from Mumbai University and is also DAB member in Alumni Relations for K.J.Somaiya Institute of Engineering and IT, Mumbai
Harpreet Kaur Kahai
Performance Test Architect at Capgemini Technology Services India Limited
Interactive Voice Response (IVR) Performance Testing using Open-Source Tool
Interactive Voice Response (IVR) applications are designed to allow end users to communicate with system by using Voice and DTMF (Dual Tone Multi frequency) tones input using keypads. It is a telephony system, that allows user to dial a toll free/hotline number to hear IVR options to access information or direct calls to call center agents e.g., hotlines for essential services like hospitals, verify account balance, SOS calls etc.
Covid-19 crisis has increased the digital adoption, resulting in high utilization of IVR services. Performance Testing is required to check robustness of telephony system and calls quality for high volume of concurrent users.
There are various tools available for IVR Performance Testing – Commercial and Opensource, which give information on Call rate, Total Calls created, Successful Calls, Failed Calls, Response Time, and various other parameters. This paper talks about how we can analyse and test the performance of IVR applications with an open-source tool.