Priya is an accomplished Quality Assurance and Software Testing professional with over 19 years of extensive experience across manual and automation testing, process audits, ISO implementation, and QA leadership. As an Associate Test Manager at Pratham Software, she excels in defining robust test strategies, developing comprehensive test plans, managing defect tracking, and ensuring the delivery of high-quality software that aligns with organizational objectives and business goals. Her technical proficiency covers a wide spectrum, including functional, non-functional, integration, regression, performance, and user acceptance testing. Priya holds an MSc from Rohtak University and an MCA from IGNOU, along with SCRUM PSM I & II certifications and Lead Auditor credentials for ISO 9001:2015 and ISO 27001:2022. With domain experience spanning Banking & Finance, Healthcare, Retail, CRM, Insurance, Fashion, Multimedia, and Hospitality, she brings a holistic approach to quality management. In her role as Management Representative (MR), Priya drives process improvement, ensures compliance, and fosters a culture of continuous quality enhancement across the organization.